WELCOME TO TORCH HEMP

Torch

FREE SHIPPING ON ALL ORDERS $150

FREE GIFT WITH EVERY ORDER

AGE VERIFICATION POLICIES
CUSTOMER RESPONSIBILITY TO AGE VERIFY

We use Age Checker’s automated system to verify you are legally allowed to purchase. If you cannot be verified using the computerized system, We will attempt to contact you to confirm your age via email; please check your inbox and spam folder for verification emails.

BY COMPLETING YOUR ORDER, YOU AGREE TO MAKE EVERY EFFORT TO AGE-VERIFY.

Is My Device Real?

If you would like to verify device authenticity please contact us below with make sure to include and image of the packaging and device to help authenticate. WE CAN ONLY AUTHENTICATE HEMP PRODUCTS. FOR RECREATION PRODUCTS PLEASE VISIT ENJOYTORCH.COM

IS MY INFORMATION SECURE?

The information you provide is used solely to verify your age. Age Checker will never share or sell data to third-parties. Your privacy and security are important to us. Access to all of our services is protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet. Age Checker will securely store your date of birth, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not stored; they are deleted as soon as you are verified.

How Do I Use My Device?

To get started click the button 5 times rapidly.

2 rapid clicks for pre heat

1 click to draw

5 rapid clicks to lock or unlock the device

This is applicable to all Torch devices.

My Device Is Leaking

If your device arrived leaking please contact us below. If leaking issues occur please CONTACT US

My Device is Blinking and will not work

Blinking light indicates the device needs to be recharged for non screen devices. Please let the device fully charge and wait 30 min to allow to cool before use.

HOW DO WE VERIFY 21 PLUS?

Hiddenhills.club uses Age Checker to verify the age of the person ordering. The system is built into the checkout process.

WHAT IS AGE CHECKER?

AgeChecker.Net is an age verification technology used by online stores that sell age-restricted products such as electronic cigarettes, tobacco, alcohol, etc. Age verification is required by many federal and state laws. Our job is to provide websites with legally accepted records showing that their sales have been age verified. We do so in a way that is as unobtrusive to you, the customer, as possible.

HOW DOES AGE CHECKER WORK?

For most customers, we only require name, date of birth, and address. If we cannot verify your age automatically, we will prompt you to submit an image of your government-issued photo ID – the same one you would present in a retail store to buy the same product. Please note that the software is often able to retrieve your name and address automatically from your payment or shipping credentials. In this case, you will only have to input your date of birth manually.

HOW LONG DOES VERIFICATION TAKE?

Age Checker can verify about 90% of U.S. customers instantly using just their name, address, and date of birth. If you cannot be verified automatically using basic order information, you will be prompted to submit an image of your photo ID. This process is easy and occurs within our popup; you will not be redirected from the checkout page. Once you have submitted a photo ID, it usually takes 10 to 30 seconds to verify you, depending on the number of requests in our queue.

DO I NEED TO VERIFY EVERY ORDER?

If you’ve uploaded an ID once and use the same name, address, and date of birth for your next order, you won’t be asked to submit an ID again. If one of those three things changes or is entered inaccurately, we won’t recognize you, triggering the ID prompt

WHAT IF I FAIL AGE VERIFICATION?

If the initial check does not work you will be prompted to submit a photo ID to complete the age verification process, we will accept a government-issued ID such as a driver’s license, state identification card, military ID, or passport. Your name, date of birth, and the expiration date must be visible, and name on the ID must match the name on the rest of your order information. The date of birth you enter into our popup must also match the ID, even if both are above the minimum age. Accurate records will allow you to pass the ID prompt next time. Certain IDs, such as military IDs, require images of the front and back to show us the necessary information. If you are having trouble uploading two images in one submission through our popup, please email them as attachments to help@agechecker.net and we will manually verify your order. Since we delete ID submissions automatically, two separate submissions cannot be verified.

WHAT HAPPENS IF I AM DENIED?

If Age Checker cannot verify your age, we will cancel the order and refund the card used for checkout. Unfortunately, this will also cancel your account with us.

CAN I COVER SENSTIVE INFOMATION ON MY ID WHEN SENDING IN?

Yes, as long as we are able to clearly see your name, date of birth, the expiration date, and enough of the ID to verify that it is real, you may cover other information such as your driver’s license number and address.